About Tru Pet Richmond Hill

Where Passion for Pets Meets Purpose

Storefront with green signs advertising pet grooming, bird, fish, and reptile needs, with large glass windows showing parking lot and buildings outside.

Where Pets Are Family — And So Are You

At Tru Pet, we believe every pet deserves the best — and every pet parent deserves real support.

We’re more than a pet supply store. We’re a community hub for people who treat their animals like family.

Serving Richmond Hill for over a decade, we’ve built our business around three things: honest advice, high-quality products, and heart.

Whether you're here for healthy food, fun toys, or a quick hello, we’re proud to be your neighborhood pet store — local, independent, and trusted.

Meet Michael: The Heart Behind Tru Pet

A man standing outside a pet store holding a tabby cat in his arms

If you’ve visited the store, you’ve likely met Michael — owner, animal advocate, and the friendly face behind Tru Pet. Known for remembering customers’ names (and their pets too), Michael brings decades of hands-on experience, an encyclopedic knowledge of pet nutrition, and a passion for supporting local rescue efforts.

His mission? To make sure every customer leaves more informed, more supported, and better equipped to care for their pets — no matter the species.

Michael isn’t just the owner of Tru Pet — he’s the reason customers keep coming back. With a deep love for animals, years of hands-on experience, and an unwavering commitment to community, he’s made Tru Pet a pillar of Richmond Hill’s independent business scene.

Whether he's helping a first-time puppy parent choose the right food or supporting local cat rescues, Michael’s approach is always the same: personal, honest, and focused on doing what’s best for the pet.

“We’re not here to push a sale. We’re here to make sure people feel good about how they care for their pets.”
— Michael Taggart, Owner of Tru Pet

What Makes Tru Pet Different:

People gathered outside a pet store during a community event with dogs on leashes, balloons, and signage indicating a customer appreciation day.

Independent & Local

We’re not part of a chain. We’re a proud Richmond Hill business with deep roots in the community.

Four people standing outside a store wearing matching gray T-shirts with a black cat graphic wearing rainbow sunglasses, smiling, with green and white balloons on the left and store window with a red Canadian flag and a black cat silhouette logo on the right.

Personalized Advice

You won’t find pushy sales here, just real conversations about what’s best for your dog, cat, or critter.

Six bags of Open Farm Epic Blend dog food on store shelves, with three pink and three yellow bags.

Carefully Curated Products

We only stock what we believe in: high-quality, natural, trusted brands that support your pet’s health.

Man wearing a black face mask holding boxes, standing in the truck bed filled with boxed food donations, at a food bank parking lot.

Rescue Partnerships

We work with local cat rescues to help find loving homes for animals in need. Come say hi to our adoptable cats in store.

Two dogs sitting on the floor in front of a white picket fence with a green hedge backdrop. There are balloons on the left, a sign on the wall that reads 'Neighborhood Pet Store Day,' a red fire hydrant to the right, and yellow flowers nearby.

A Place That Cares

We remember your pet’s name. We celebrate your new puppy. We grieve with you when it's time to say goodbye.

Recognized by Our Community

Celebrating 10 Years of Tru Pet Richmond Hill

In 2023, Tru Pet was honored by the Richmond Hill Board of Trade at the Business Achievement Awards, celebrating over a decade of dedication to local pet families.

Watch this short video to hear Michael share the story behind Tru Pet — and why he still shows up every day with love, integrity, and purpose.

From natural dog food to cat adoption support, Tru Pet is proud to serve pet lovers across Richmond Hill, Toronto, and the surrounding GTA with honesty, care, and community-first service.