Frequently Asked Questions
General Store Info
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We’re conveniently located at 10520 Yonge St, Richmond Hill, ON L4C 3C7, Canada in the Richmond Heights shopping mall.
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Our typical hours are:
Mon–Fri: 10am–7pm
Saturday: 10am–6pm
Sunday: 11am–5pm
(Hours may vary on holidays — please call ahead or check Google.) -
Yes! We’re located in a plaza with plenty of free parking.
Products & Brands
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We stock a wide range of premium dog and cat foods — including kibble, raw, freeze-dried, and wet options. Many of our brands focus on natural, limited-ingredient, or allergy-friendly formulas. Check out our brands page for more information, and please contact us or call ahead for up-to-date inventory on brands, lines, and products.
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Yes! We carry select products for birds, reptiles, and small animals like hamsters and rabbits — including food, bedding, toys, and treats.
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Absolutely — we carry leading brands of raw and freeze-dried foods. Our team can help guide you if you’re just getting started with raw feeding.
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In most cases, yes! If there’s a brand or product you’re looking for, let us know — we’re happy to try to bring it in for you.
Shipping & Returns
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Yes — you can browse and shop online via our online store with easy in-store pickup or delivery options.
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Delivery may be available in select areas. Please call the store or check our online store for options.
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Unopened and unused items may be eligible for return or exchange with a receipt. Certain items (like apparel, frozen food, or final-sale items) may be non-returnable — please ask staff before purchasing if you’re unsure.
Services & Programs
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Yes! Earn points every time you shop — and enjoy freebies like a free 12th bag of kibble from select brands. Ask us in-store for full details.
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Yes — we proudly partner with Forgotten Ones Cat Rescue. You’ll often see adoptable cats in-store looking for their forever homes.
Still Have Questions?
We’re here to help!
Give us a call at (905) 508‑1112, or email us through the contact form and we’ll get back to you as soon as possible.