Frequently Asked Questions

General Store Info

  • We’re conveniently located at 10520 Yonge St, Richmond Hill, ON L4C 3C7, Canada in the Richmond Heights shopping mall.

  • Our typical hours are:
    Mon–Fri: 10am–7pm
    Saturday: 10am–6pm
    Sunday: 11am–5pm
    (Hours may vary on holidays — please call ahead or check Google.)

  • Yes! We’re located in a plaza with plenty of free parking.

Products & Brands

  • We stock a wide range of premium dog and cat foods — including kibble, raw, freeze-dried, and wet options. Many of our brands focus on natural, limited-ingredient, or allergy-friendly formulas. Check out our brands page for more information, and please contact us or call ahead for up-to-date inventory on brands, lines, and products.

  • Yes! We carry select products for birds, reptiles, and small animals like hamsters and rabbits — including food, bedding, toys, and treats.

  • Absolutely — we carry leading brands of raw and freeze-dried foods. Our team can help guide you if you’re just getting started with raw feeding.

  • In most cases, yes! If there’s a brand or product you’re looking for, let us know — we’re happy to try to bring it in for you.

Shipping & Returns

  • Yes — you can browse and shop online via our online store with easy in-store pickup or delivery options.

  • Delivery may be available in select areas. Please call the store or check our online store for options.

  • Unopened and unused items may be eligible for return or exchange with a receipt. Certain items (like apparel, frozen food, or final-sale items) may be non-returnable — please ask staff before purchasing if you’re unsure.

Services & Programs

  • Yes! Earn points every time you shop — and enjoy freebies like a free 12th bag of kibble from select brands. Ask us in-store for full details.

  • Yes — we proudly partner with Forgotten Ones Cat Rescue. You’ll often see adoptable cats in-store looking for their forever homes.

A small curly-haired dog sitting in front of a white picket fence at a pet store event, with yellow mums, a red fire hydrant, and a green ivy-covered wall in the background, celebrating Neighborhood Pet Store Day.

Still Have Questions?

We’re here to help!

Give us a call at (905) 508‑1112, or email us through the contact form and we’ll get back to you as soon as possible.