The Tru Pet Pack

Real Stories. Real Pets. Real Love.

Why Richmond Hill Pet Parents Stick with Tru Pet

We could tell you all about our service, selection, and support — but we’d rather let the pack do the talking. These are the voices of our customers, our neighbors, and our extended family. From puppy problems to cat rescues and reptile care, here’s why our community keeps coming back.

Close-up of a light tan and gray dog with pointy ears, black nose, and open mouth, in a store aisle with shelves and boxes in the background.

What the Pack is Saying

  • Two dogs sitting on a couch, one with black and white fur and the other with curly brown fur, wearing a harness or vest.

    Lizzy

    ⭐ ⭐ ⭐ ⭐ ⭐

    "Michael is amazing. He helped me through a rescue situation with a pregnant cat during a snowstorm. Truly above and beyond."

  • A black dog with floppy ears and brown eyes sitting on a person's lap inside a car, looking at the camera. Outside the car window, a storefront and parked cars are visible.

    Caileigh

    ⭐⭐⭐⭐⭐

    "Excellent service. The staff always go above and beyond for me and my cats. I won’t shop anywhere else."

  • Grey

    ⭐⭐⭐⭐⭐

    "The staff here genuinely care about animals. They special-ordered a rare bird seed mix just for me."

  • A brown fluffy dog with brown eyes looking up at the camera in an indoor setting.

    Lorne

    ⭐⭐⭐⭐⭐

    "Ray Charles (my dog) loves visiting because the treats and staff are excellent!"

  • A white fluffy dog lying on green grass with a blue and orange ball in its mouth.

    Marie

    ⭐⭐⭐⭐⭐

    "Mike is so knowledgeable and helpful. I drive in from Toronto just to shop here."

  • Adorable curly-haired puppy with a pink collar and green bone-shaped tag, sitting on a beige carpet inside a home, looking at the camera.

    Tim

    ⭐⭐⭐⭐⭐

    "Family-owned, great selection, super friendly staff. Michael is the best."

  • Gray and white dog lying on green grass with a frisbee in the background.

    Fanny

    ⭐⭐⭐⭐⭐

    "Huge variety of food and treats for my kitty. Staff are always so welcoming!"

  • A fluffy puppy with blue eyes, gray, white, and tan fur, wearing a colorful bandana and a pink dog bone tag, sitting on a wooden floor.

    Jessica

    ⭐⭐⭐⭐⭐

    "This store is incredible. Great selection, helpful staff, and they support local cat rescues."

  • A black cat wearing a bee costume with yellow pom-pom antennas, sitting inside a light blue pet stroller at a store.

    Soha

    ⭐⭐⭐⭐⭐

    "Mike and Meghan are the most caring, informative people. They’ve helped us so much with our cat."

  • A Corgi dog with a tan and white coat sitting on the floor next to a bunch of blue and green balloons, with a white picket fence and green hedge in the background.

    Katerina

    ⭐⭐⭐⭐⭐

    "I was stressed trying to find the right food for my large-breed pup. The team here made it so easy."

  • A Bengal cat wearing a blue harness and leash, walking on asphalt pavement near a metal cage.

    Leah

    ⭐⭐⭐⭐⭐

    "They always have what I need, and my kids love visiting the adoptable cats."

Read 150+ More Great Reviews!

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Small tan Chihuahua with large ears, sitting on a person's arm in a pet store. The background shows shelves with pet supplies and a poster of a larger dog.